Support
Help with BoldStep.
For account, access, safety, or technical support, contact us and include enough detail for us to find the issue.
Contact email
contact@boldstep.ukWe aim to respond within 2 business days. Please do not send payment card details or sensitive personal information by email.
What to include
- -The email address on your BoldStep account
- -Your device type and iOS version
- -What screen you were on when the issue happened
- -A screenshot if it helps explain the issue
- -For billing issues, whether you have an existing Apple subscription
Early access and billing
Bold features are currently included free during early access while the community grows. You do not need a subscription to use Bold features during this period.
Existing subscriptions and billing
If you already have an Apple subscription, it is handled by Apple In-App Purchase. You can manage, cancel, or view renewal details from your Apple ID subscription settings. In the app, go to Settings, then Subscription, to manage or restore purchases where available.
Refund requests for Apple In-App Purchases are handled by Apple at reportaproblem.apple.com.
Restore purchases
During early access, Bold features should be available without a purchase. If you have an existing Apple subscription and need to refresh it, open the app with the same Apple ID used to buy the subscription, then use Restore Purchases from the subscription screen or Settings.
Account deletion
You can delete your account from the app Settings screen. Account deletion removes your BoldStep account data, but it does not cancel an active Apple subscription. Cancel active subscriptions from your Apple ID subscription settings before or after deleting your account.
Community reports and safety
You can report community posts from inside the app. Reports are sent to BoldStep for moderation review. If something is urgent or you want to add context to a report, email us directly.